Refund policy

Last updated: August 5, 2026

At FuzzyTrix, we want you to be happy with your purchase. We carefully check our products before dispatch, but if there is a genuine problem with your order, we're here to help.

Return Eligibility

You may contact us regarding a return if:

  • The product arrives damaged or defective.
  • You received the wrong product.
  • The product is missing important parts or accessories.
  • The product has a significant issue that prevents normal use.

Please contact us within 7 days of receiving your order.

For damaged, defective, or incorrect items, please contact us before returning anything.

Change of Mind

If you simply change your mind or no longer want the product, please contact us within 7 days of delivery.

The item must be:

  • Unused
  • In its original condition
  • In the original packaging
  • Complete with all accessories and parts
  • Free from damage caused after delivery

Returns based solely on change of mind may be subject to return delivery costs.

Damaged or Defective Products

If your product arrives damaged or has a genuine manufacturing defect, please contact us as soon as possible.

Please send us:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short video showing the issue, if applicable

This helps us understand the problem and arrange the appropriate solution quickly.

Depending on the situation, we may offer:

  • A replacement
  • A replacement part
  • A repair where appropriate
  • A refund

Products Damaged After Delivery

We cannot accept responsibility for damage caused by misuse, incorrect installation, accidents, modifications, normal wear and tear, or failure to follow the product instructions.

Refunds

Once an approved return or refund is confirmed, we will process the refund using the applicable payment method.

For Cash on Delivery orders, we may contact you to arrange the appropriate refund method.

Original delivery charges may not be refundable where the return is due to a change of mind.

Where a product is confirmed to be defective, damaged on arrival, or incorrectly supplied, FuzzyTrix will provide an appropriate remedy in accordance with applicable UAE consumer protection requirements.

Return Shipping

If the return is because you received a defective, damaged, or incorrect product, FuzzyTrix will arrange or cover the appropriate return shipping where applicable.

If the return is due to a change of mind, return shipping costs may be the customer's responsibility.

Important

Please do not send a product back without contacting us first. Unauthorized returns may cause delays in processing your request.

For any return or refund request, contact us at:

Email: fuzzytrix.official@gmail.com
WhatsApp: +971541281090